Octi from Honeydew Labs LLC
Terms of service
Last updated September 13, 2026
These terms govern your use of Octi online ordering, a service operated by Honeydew Labs LLC. By using the service or placing an order, you agree to these terms.
Octi and the restaurant
Octi provides ordering software. The restaurant you select is responsible for its menu, food preparation, ingredients, fulfillment, and restaurant-specific policies. Review the restaurant name, items, quantities, options, contact details, fulfillment method, and total before placing your order.
Your account and phone verification
Use accurate information and a phone number you are authorized to use. Keep verification codes and receipt links private. Requesting a code authorizes a verification text to that number; message and data rates may apply. Verification texts are for sign-in and order contact verification, not a subscription to marketing. Do not share codes with anyone claiming to provide support.
Orders, prices, and timing
Adding an item to a cart does not reserve it or guarantee its price or availability. Review the final total, including taxes, delivery fees, and any tip, before submitting. An order is submitted when Octi displays an order confirmation. If the result is unclear, use the recovery or receipt controls or contact the restaurant before placing another order. Preparation and delivery times are estimates and can change; contact the restaurant if timing is critical.
Food allergies and special instructions
Contact the restaurant directly about allergies, ingredients, dietary requirements, and cross-contact before ordering. Menu descriptions and special instructions do not guarantee that food meets a dietary requirement. The restaurant may be unable to honor a note or substitution request.
Payment, changes, cancellations, and refunds
The payment method displayed at checkout applies to your order. A pay-at-restaurant or pay-on-delivery confirmation does not mean you have paid online. Pay the restaurant as directed. Contact the restaurant promptly to request changes, cancellation, or a refund; availability depends on preparation progress, its policies, and applicable law. Octi support can help with technical problems.
Pickup and delivery
Provide a complete, accurate delivery address, unit number when needed, and usable delivery instructions. Delivery eligibility, fees, and minimums are checked for your selected address. For pickup, check the restaurant address and wait for the appropriate order status or restaurant instructions. Contact the restaurant if an address, pickup time, or delivery detail needs to change after submission.
Text ordering and third-party services
If you choose to order by text, your carrier sends messages to the restaurant ordering number and carrier rates may apply. Automated assistance may help interpret your request; review and correct the order details before confirming. Services such as authentication, maps, and messaging are provided with help from third parties. Features and payment methods vary by restaurant.
Responsible use
Do not place fraudulent orders, impersonate another person, use someone else’s phone number without permission, interfere with the service, or attempt unauthorized access. You must be old enough to enter an agreement where you live, or use the service with a parent or guardian’s permission and supervision. The service is not directed to children under 13. We may restrict access to protect customers, restaurants, and the service.
Availability and your rights
We work to provide a reliable service, but interruptions and errors can occur. To the extent permitted by law, the service is provided as available without a promise of uninterrupted or error-free operation. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. Restaurant disputes should first be raised with the restaurant; technical or account concerns can be raised with Octi support.
Updates and contact
We may update these terms as the service changes and will update the date above. Material changes will be brought to your attention where required. The terms in effect when you submit an order apply to that order. See the Privacy policy for how we handle personal information.
Contact Honeydew Labs LLC at help@menutime.app.
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